Refunds and Cancellation Policy

Last Updated: July 4, 2024

At WeTaskly, our commitment is to deliver high-quality services that meet and exceed your expectations. However, we recognize that situations may arise where cancellations or refunds are necessary. This policy outlines the circumstances under which you can request a refund or cancel a booking through the WeTaskly app.

Cancellation Policy:

Cancellation by User: You can cancel any booking at no charge until the service provider accepts it. To cancel, simply open the WeTaskly Customer App, locate your booking details, and select "Cancel Booking." If you cancel before the provider accepts your booking, you will receive a full refund of the service fee for advance booking services.

Unavailability of Service Provider: In rare instances where a service provider is unable to attend your scheduled appointment due to unforeseen circumstances, the provider may decline the service. We will assist you in rescheduling your appointment to a convenient time.

Refunds Policy:

Refunds for advance booking services will be credited to your wallet within the WeTaskly app.

Non-Refundable Situations Include:

• You cancel your booking before the provider accepts it.

• The service provider completes the service as described, but you are dissatisfied with the quality.

• Minor inconveniences or delays during the service.

• Changes to the service scope requested after the provider has arrived, potentially incurring additional charges.

Dispute Resolution:

For any concerns or disputes regarding refunds or cancellations, please contact WeTaskly customer support at support@wetaskly.com or call us at +256742040123. We are committed to resolving issues fairly and amicably.

Important Notes:

• This Refund and Cancellation Policy applies to all bookings made through the WeTaskly App or Website.

• WeTaskly reserves the right to modify this policy without prior notice. The latest version will always be available on the WeTaskly website and app.

• By using the WeTaskly app, you agree to abide by this Refund and Cancellation Policy.

We trust this policy clarifies the process for requesting refunds and cancellations through the WeTaskly app. Should you have any questions, please don't hesitate to contact our customer support team. Thank you for choosing WeTaskly.

Sincerely,

WeTaskly Team